For example, those moviegoers that have pre- purchased their tickets online should be greeted at the cinema entrance and ticket-verified via an iPad. The lobby should be renamed, "the reception area" and for example, be revised to look like a WiFi coffee-shop (cafe).
Cinema Lobby Should Resemble Hotel. |
Going forward, the cinema's biggest competitor will be the living room, so you have to make the patron "feel at home" in a relaxed and tech savvy space. People are more social today then ever before and cinemas need to be in that linked mix. It's not enough to offer traditional environments selling same old snacks. The cinema of the future needs to be more and investment in technology at all levels is rewarding because it boosts loyalty. The once staid cinema lobby should become the substitute living room for patrons.
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