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Tuesday, August 29, 2017

Cinemas Must Target Millennials

It's now official, Millennials (born 1981-1999) are the largest generation in U.S. history.  There are 92 million of them vs. 77 million Baby Boomers (born 1946-1964) and the Mills are moving into their prime spending years.
You have to market Mills. 'socially'

They are moving up in the corporate ranks, starting up businesses, getting married, starting families, buying homes, and looking for engaging entertainment and recreation.  The Mills differ from the Boomers in that, for example, they don't value cars and don't allocate large portions of their discretionary spending on them.  They think Uber. They think a sharing economy.  They don't value luxury the way the Boomers do. They are mistrustful of high-price points and expect brands to offer premium performance . They think iPhone.

For entertainment they like dining out, live concerts, and blockbuster films.  They will spend hundreds of dollars to attend a concert of their favorite entertainers. They like (want) immersive entertainment and experiences. Most importantly, they have different ways of engaging the world and learning about products and brands. Given this, cinemas must engage Mills and market to them on their terms. Here are some hints:

- Mills. expect premium performance but with pricing that is inclusive and within reach
- Validate businesses via social media. So if you are not marketing via social get on it.
- Spend time in digital communities, blogs, etc.
- Heavily focused on mobile-browsing and instant information gathering
- React to digital, visual-only marketing
- When engaging with a business they expect vitality, credibility, honesty
- Positive reaction to promotional events and ads

Marketing to seniors is great but they are a dying customer base (literally). All businesses need to 'sell' to millennials and it is a very different sell. You must engage them and cater to their biases.

Jim Lavorato

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